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In the Field at Hurricane Matthew

Mike Hearn | November 8, 2016

For a few days in early October, Hurricane Matthew caused damage along the eastern seaboard from Florida to Virginia. By the time Matthew finally turned Northeast into the Atlantic, a path of destruction was left from Daytona Beach to Virginia Beach. Many of the damages reported were a result of storm surge, high winds, and inland flooding.

In the days after, insurance industry personnel (Independent Adjusting firms, Insurance Carriers, and restoration contractors) deployed to various areas along the east coast in an effort to start the recovery process.

One Spex client, National ConnectForce Claims (NCC) was one of those IA firms providing personnel as part of a response team for the storm. They quickly deployed dozens of adjusters to the storm damaged areas in an effort to handle claims for their carrier clients. We deployed to South Carolina to help them with this effort. NCC is a forward-thinking IA firm that had partnered with Spex a few months earlier and decided that the Hurricane Matthew response was the perfect time to implement Spex on a larger scale.

Spex personnel offered field training and support to NCC’s deployed adjusters. This training generally took no longer than 30 minutes. After the training, field adjusters were able to immediately dispatch to handle claims using provided hardware pre-installed with Spex.

Over the next few weeks, we learned a great deal about Spex, and about our industry. We learned that Spex is as powerful, meaningful, and effective as we had hoped. We also learned that the field adjusters using Spex were even more thrilled after using Spex than we had even hoped they would be. One field adjuster commented, “I was honestly a little leary about using Spex at first, but after using it on a few claims, I never want to handle another claim without it.”

Managing responses to large events like Hurricane Matthew can be stressful. I know. I’ve been there. The most important thing during this deployment with NCC was how easy it was to get field personnel up and running on a technology platform that can help drastically reduce cycle times and process bottlenecks in typical claims handling operations. Some clients know that a technology like Spex is crucial for their sustained success moving forward. Many will look back at Matthew and realize they missed an opportunity to utilize Spex to be more efficient.

I will simply say this: it is not too late. Hurricane Matthew will not be the last large scale event of its kind. So, the question becomes, is your business prepared to handle the next one?

Mike Hearn
Director, Customer Success at Spex