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Customer Support Specialist

Spex is looking for a Customer Support Specialist to stand on the front line and answer questions via phone, email, chat and, on occasion, in person. Spex provides best-in-class property intelligence software for the insurance industry. Our customers include some of the best restoration contractors, forensic engineering firms, construction consulting firms, IA, TPA and P&C Insurance Carriers.

What you’ll primarily be doing:

  • Quickly triaging and responding to phone, email and chat requests from customers related to:
  • Bug identification and, when possible, reproduction
  • Feature requests
  • On-the-fly training requests
  • Diligently documenting all requests in internal systems
  • Working with other departments to ensure the customer’s request is clearly understood
  • Managing and updating the customer on the resolution of each request until satisfactorily resolved.
  • Performing high-level product trainings for small groups - both virtually and in-person

You might also be doing the following:

  • Helping manage the device procurement and management process for customers
  • Helping to update and maintain training and support resources
  • Supporting the CS team in a variety of other customer-centric tasks

You will be a great fit if you are:

  • Highly positive, outgoing, curious and energetic
  • Extremely patient (both with customers new to technology and for a product that’s evolving quickly)
  • Obsessed with process, details and documentation
  • Well spoken and well written
  • Technically adept
  • Someone who enjoys coaching and encouraging others

What you’ll get in return:

  • The opportunity to work for a fun, quickly growing startup
  • Competitive Compensation & Benefits
  • Day-to-day variety in tasks and responsibilities
  • Passionate colleagues, driven to revolutionize the industry
  • Opportunities to grow into roles with more responsibilities

Spex does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

How to apply

Email your resume and cover letter to [email protected]. Also, please tell us what your favorite start-up is and why. All your information will be kept confidential according to EEO guidelines.