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Technical Specialist


Spex is a growing insurtech business that is redefining the claims experience for insurance carriers and policyholders. Our innovative platform enables policyholders to get paid faster, while allowing them to move forward from tragedy with less pain, paperwork, and overall time spent. Our culture is dynamic, success-driven and committed to building a business that makes a difference and helps others.

Spex is seeking an outstanding Technical Support and Training Specialist. In this role, you’ll be responsible for resolving inbound technical support and training issues, proactive technical account management and user-onboarding, and supporting the Customer Success (CS) Team in helping to achieve the CS quarterly objectives. Key to this position: The ability to patiently work through complex problems with users who, often, have little experience with technology; think creatively in solving for new and evolving challenges; and the ability to build confidence in new users during the onboarding process, enabling them to adopt the platform as quickly as possible.

Daily Activities:

  • Triaging and resolving inbound support requests through a variety of communication channels
  • Providing training, both planned and on-the-fly, to a variety of user types operating in a variety of ways within our platform
  • Onboard new field users, primarily virtually, but occasionally in the field
  • Providing ongoing technical maintenance tasks with key enterprise accounts
  • Supporting the CS team in a wide variety of tasks as the relate to achieving the team’s goals

Requirements:

  • 4+ years of relevant experience in technical support, preferably in a B2B focused startup environment
  • Creative problem solver and with passion for finding resolutions to customer challenges
  • Strong written and verbal communication skills
  • Understand how to user CRM’s, chat, and bug tracking software (Salesforce, Intercom, and Pivotal Tracker are preferred)
  • Strong iOS, Android and Web knowledge
  • A working understanding of how modern technology platforms fundamentally operate
  • A 4 year college degree or equivalent additional relevant experience
  • Located in the Denver Metro area

Additional Preferred Qualification:

  • A working understanding of SQL, XML, TAML and/or JavaScript
  • Property insurance industry experience (either at a carrier level or with a service provider) and/or strong property construction knowledge
  • Experience providing technical training, both in-person and virtually

What you’ll get in return:

  • The opportunity to work for a fun, fast-paced startup
  • Competitive compensation and benefits
  • Day-to-day variety in tasks and responsibilities
  • Passionate colleagues, driven to revolutionize the industry
  • Opportunities to grow into a more senior role with increased responsibilities

Spex does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

How to apply

Email your resume and cover letter to [email protected]. Also, please tell us what your favorite start-up is and why. All your information will be kept confidential according to EEO guidelines.